Hipobuy’s current homepage shows both Custom Order and Forwarding Order entrances. They are not interchangeable shortcuts. The custom or DIY order form collects the product information needed for procurement, while the forwarding flow asks the user to copy a warehouse address and register domestic tracking for a parcel sent independently.
Choose by responsibility, not by which form looks shorter
Use a custom order when the product source needs Hipobuy’s purchasing workflow. Use forwarding when the product has already been purchased or dispatched through another arrangement and Hipobuy needs to identify, store and later ship the parcel internationally. If it is unclear who will pay the seller and receive the seller’s domestic tracking, stop before submitting either form.
The choice affects evidence. A custom order needs exact product requirements and price inputs. A forwarding order needs a correct warehouse recipient and traceable domestic parcel. Using the wrong flow can leave the warehouse with an item that cannot be matched to the account or leave procurement without enough details to buy the intended option.
| Decision | Custom / DIY order | Forwarding order |
|---|---|---|
| Who arranges purchase | Hipobuy procurement uses the submitted source and details | User or another purchasing route has already arranged the item |
| Main input | Product link, name, specifications, price, quantity and domestic freight | Current warehouse address, domestic tracking and parcel name |
| Primary risk | Ambiguous product or option instructions | Wrong address, missing account identifier or unregistered tracking |
| Evidence owner | Order form and procurement record | User’s seller payment and domestic-carrier record |
| International shipping | Charged later after warehouse handling | Charged later after warehouse handling |
What the current custom order form requests
Hipobuy labels the page “DIY Orders” and describes three stages: fill in and submit the order, pay the product and domestic-delivery amount, then wait for the product to reach the warehouse. The form currently asks for a shipping address, product link, product name, specifications, a procurement message, product images, unit price in CNY, quantity and domestic shipping.
The product-image control says a maximum of five images can be uploaded and that each should be under 2 MB in GIF, JPG or PNG format. Images support identification, but the text fields still need exact option labels. A picture of a black shoe does not communicate the required size, model, quantity or seller option.
Write a procurement brief that can be checked
Use the product name and link for identity. Put colour, size, model, bundle, quantity and customization in separate specification fields where possible. Use the message for a requirement that is not captured elsewhere, such as “do not substitute another colour” or “confirm the included accessory before purchase.”
Avoid subjective messages like “choose best quality.” They do not define a verifiable action. Replace them with observable requirements: exact size label, component list, seller-confirmed dimension or rejection if a named option is unavailable. Preserve the final submitted brief in your order record.
Enter price fields without confusing the total
The current DIY form asks for unit price and domestic shipping. It notes that when the price is unknown, the user can submit an order under CNY 10 and wait for the agent to confirm the difference. Treat this as a current interface instruction, not as the product’s real price. Review any outstanding amount against the seller evidence before paying.
The form also states that international shipping is not included and is charged separately. Keep merchandise, seller-to-warehouse freight and later international delivery as separate budget lines. Do not present the amount shown on the custom-order form as delivered cost.
Respect the custom-order risk notice
The current page says it can be used for third-party products from sources such as Xianyu, Xiaohongshu, Bilibili and Yupoo. It explains that Hipobuy can help contact the seller, purchase and arrange third-party logistics, but cannot distinguish product quality or authenticity. That warning should shape the order.
Save seller identity, product evidence and communication that supports each hard requirement. Do not use procurement assistance as an authenticity guarantee. For peer-to-peer or unusual sources, decide the maximum acceptable loss before payment and avoid an order whose essential facts cannot be documented.
What the forwarding flow requires
The current forwarding page tells users to log in or register to obtain the warehouse address. It then asks for information about parcels sent to the warehouse, including the shipping address, domestic tracking number and parcel name. The page warns that the tracking number is the forwarding order’s unique identification and should not be disclosed.
This makes the domestic tracking number essential. Enter it exactly after the seller or sender provides it. If one purchase produces several packages, register each number as the current workflow requires. If several purchases are combined under one number, keep a contents list that explains what the warehouse should expect.
Copy the warehouse address at the time of purchase
Do not use an address saved from a previous order, another customer or a search result. Copy the current receiving address and every recipient field from the logged-in forwarding page. An account code, recipient suffix or telephone value can be part of the matching process. A corporate office address shown elsewhere on the website is not evidence that it accepts forwarding parcels.
If the seller cannot use the required address format, resolve the problem before payment. If the address changes after an order is dispatched, ask for written guidance rather than editing several systems independently. Keep the original label and any carrier-approved correction.
Track the parcel until warehouse matching is complete
Save the seller order, carrier, tracking number, dispatch date, package count and delivery event. A carrier’s delivered status is not the same as warehouse storage. Hipobuy still needs to receive, identify and process the parcel. The tracking number and parcel name should make that match possible.
If delivery is complete but intake does not appear, prepare a concise evidence pack: forwarding order, registered tracking, carrier delivery timestamp, recipient line, package count and expected contents. Do not send several partial messages or disclose the tracking publicly.
Use the same warehouse decision standard for both flows
Whether the item came through custom procurement or forwarding, compare warehouse evidence with the original record. Check item identity, selected option, quantity, visible condition, measurements and included components. Forwarding does not make a product more verified, and custom procurement does not make seller claims true.
Resolve material discrepancies before combining the item into an international parcel. Keep return ownership clear: the party that arranged the seller purchase may need to handle seller communication or domestic returns. Review the current terms that apply to the chosen workflow.
Complete a pre-submission control
- Confirm who is paying and communicating with the seller.
- Select custom order for procurement or forwarding for a self-arranged parcel.
- Record the exact source, option, quantity and seller.
- Keep product and domestic-delivery amounts separate.
- Copy the live warehouse address only when forwarding.
- Register every domestic tracking number accurately.
- Protect recipient details and tracking from public disclosure.
- Match warehouse evidence to the original order.
- Estimate international shipping only after usable parcel inputs exist.
The difference between Hipobuy custom order and forwarding order is a difference in control. Choose the workflow that matches the real purchase, preserve the evidence that workflow requires and do not use one form to bypass the responsibilities of the other.
Fact-check boundary: Hipobuy’s public DIY Orders, Forwarding Order, homepage workflow and Service & Fees pages were checked on 11 September 2026. Form fields and terms can change; review the live account before submitting.